We want customers to be satisfied with what they buy. This policy explains when and how you can obtain a refund for Child Arrangements Logs, sold by Web Light District LLC.
30-day money-back guarantee. If the product is not right for you, write to us within 30 days of your purchase and we will refund you in full. You do not need to justify your decision.
1. What is covered
- Any purchase of Child Arrangements Logs made through childarrangementslogs.co.uk.
- Requests made within 30 calendar days of the date of purchase.
- Duplicate payments and payments you did not authorise — refunded in full, at any time, as soon as we can verify them.
2. How to request a refund
Send an email to contact@weblightdistrict.com with:
- the email address used at purchase;
- the date of purchase, and the order or receipt number if you have it;
- optionally, the reason — it helps us improve, but it is not required.
You may also use the contact form on this site and select “Refund request” as the subject.
3. Processing times
| Step | Timeframe |
|---|---|
| We acknowledge your request | Within 2 business days |
| We issue the refund | Within 5 business days of acceptance |
| Funds appear on your statement | Usually 5–10 business days, depending on your bank |
Refunds are always issued to the original payment method, in the original currency (GBP). We do not charge any processing fee for a refund.
4. After a refund
Once a refund is issued, your licence to use the product ends. You are asked to delete the files you downloaded. Records you created yourself using the product remain yours.
5. Your statutory rights
This guarantee is offered voluntarily and in addition to your legal rights. Because the product is digital content supplied immediately, you consent at checkout to immediate delivery and acknowledge losing the statutory 14-day right of withdrawal. That does not affect your rights if the digital content is faulty, not as described, or not fit for purpose — in those cases you are entitled to a repair, a replacement or a refund under applicable consumer law. See our terms of sale.
6. Chargebacks
If you believe a charge is wrong, please contact us first — we can almost always resolve it faster than a bank dispute. We keep records of every purchase and of every refund request and reply.
7. Contact
WEB LIGHT DISTRICT LLC
1621 Central Ave, Cheyenne, WY 82001, United States
Email: contact@weblightdistrict.com